PCE Automation – Personalised Customer Experience – Personalised Customer Experience Platform powered by Conversational Automation and AI

The Best WhatsApp Business API Solution Provider in South Africa

Use WhatsApp, all social media channels, your eCommerce websites and our chatbots to grow your business and retain customers.

PCE Automation is a Personalised Customer Experience Platform powered by Conversational Automation and Artificial Intelligence (AI) to enhance the customer journey across acquisition, engagement and retention.

PCE Automation connects automation and the human touch to craft Personalised Customer Experiences.

We develop enjoyable consumer experiences, from digital strategy and content to media and analysis. Leading to meaningful results and satisfied clients.

Revolutionize interactions with WhatsApp:

Engage Your Customers On The Messaging App With A 99% Open Rate Send Cart Abandonment Notifications, Payment Reminders, And Shipping Updates. Set Up And Run Promotional Campaigns & Sweepstakes. Retain Your Customers Through Loyalty Programs. Collect User Testimonials And Feedback Make Conversations Interactive With WhatsAppʼs New UI Elements: Lists And Buttons. Upload Your Contact List On PCE Automation And Send Personalised Messages To All Users In 1 Click.

Branding Strategy

Perfect for Teams looking for the perfect solution to implement their branding strategy or launch new products.

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Retailers

Retailers use our platform to ensure that clients are up to date with the latest fashion, sales and new stock arrivals. They also use our platform to resolve queries and grow their customer base.

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Insurance Companies

Perfect for Call Centre Agents and Managers to maintain and retain clients.

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Digital Services

Digital and content creators find our platform easy to use and use it as a tool to help grow their business. The same goes for many of our clients in different industries across the globe.

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Boost! Your
Social Marketing Strategy

Engage And Retain Your Customers on 14+ Channels, Including Web, Instagram, Facebook Messenger, WhatsApp, Email, Telegram, And More. Customize The Web Experiences To Your Brand And Theme. Build Once And Deploy Across All The Channels.

Why Choose Us

Engage and retain your customers with PCE Automation on 14+ channels, including Web, Instagram, Facebook Messenger, WhatsApp, Email, Telegram, and more.

Personalize conversations with the human touch and handle complex customer queries in real-time using live chat.

Combine with bots to respond to questions when agents are unavailable.

10X your conversions by responding to queries via live chat

Plug and Play Integration:

Integrate your bot with your favourite third-party applications. Ticketing systems, CRMs, can all be integrated using PCE Automation Integration Hub.

Native integrations include Google Analytics, Google Calendar, Google Sheets, Zapier, Stripe, Salesforce, Freshdesk, Zendesk, etc.

Quickly integrate with multiple third-party apps, no coding required.

97% Faster

98% Easier

95% Smarter

Work Smart With PCE Automation

Bridge the gap between you and your customers across channels like Web, WhatsApp, or any other messaging channel using the OneView Inbox.

Link user conversations across all channels to view all queries and monitor the resolution.

Manage all conversations under One View.

Drive More Sales To Your Business

Connect With Clients Though Live Chat

Bring Ideas To Life With Customizable Chatbots

Personalise Live Chat

Unleash The Power Of Your Brand with WhatsApp, Social Media Platforms, Chatbots and Live Agent Interaction.

Features

Omnichannel Engagement

Connect with clients through Social Media Channels: Facebook Messenger, Website Widget, Slack, Skype, Telegram, Kik, LINE, Viber, Twitter, MS Teams, Mobile SDKs, Skype for Business, WeChat.
Engage and retain your customers with PCE Automation on 14+ channels.

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Live Chat

Live Chat features like One view inbox, Automated conditional based routing, per agent performance-based analytics, User location-based tracking, Group conversations with multiple agents, Conversation transfer from one agent to another and note-taking capabilities for agents.

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Customizable Intergration

JSON API Integration
Custom Backend Integrations
Webview based Integrations
SMS integrations.
Native integrations include Google Analytics, Google Calendar, Google Sheets, Zapier, Stripe, Salesforce, Freshdesk, Zendesk, etc.
Quickly integrate with multiple third-party apps, no coding required.

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Ready to get started?

Customize the web experiences to your brand and theme. Build once and deploy across all the channels.

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